Travel
Terms and Conditions
PAYMENT TERMS FOR RESERVATIONS:
A 50% DEPOSIT IS REQUIRED FOR RESERVATIONS MADE MORE THAN 20 DAYS IN ADVANCE.
FULL PAYMENT (100%) IS REQUIRED FOR RESERVATIONS MADE LESS THAN 20 DAYS IN ADVANCE.
DURING PEAK SEASON, SPECIAL EVENTS, CUSTOMIZED EXPERIENCES, OR CORPORATE PROGRAMS, A HIGHER DEPOSIT MAY BE REQUIRED, SUBJECT TO PRIOR NOTIFICATION TO THE CLIENT.
A RESERVATION IS CONSIDERED CONFIRMED ONCE TRAVEL BIZDIVERSITY ISSUES AN OFFICIAL CONFIRMATION.
TRAVEL BIZDIVERSITY RESERVES THE RIGHT TO CANCEL THE SERVICE IF PAYMENT IS NOT MADE WITHIN THE AGREED TIMEFRAME.
TRAVEL BIZDIVERSITY ACTS AS:
A TRAVEL AGENCY AND TOUR OPERATOR.
AN ORGANIZER OF RESPONSIBLE, DIVERSE, AND INCLUSIVE EXPERIENCES.
AN INTERMEDIARY BETWEEN THE CLIENT AND PARTNER SUPPLIERS (HOTELS, TRANSPORTATION, GUIDES, LOCAL OPERATORS, CULTURAL EXPERIENCES, CORPORATE EVENTS, ETC.).
WHEN TRAVEL BIZDIVERSITY ACTS AS AN INTERMEDIARY, DIRECT RESPONSIBILITY FOR SERVICE DELIVERY RESTS WITH THE CORRESPONDING SUPPLIER.
THE COMPANY WILL PROVIDE ASSISTANCE IN RESOLVING ISSUES, BUT CLAIMS MUST FIRST BE DIRECTED TO THE DIRECT SERVICE PROVIDER.
RATE CHANGES RESULTING FROM EXTERNAL FACTORS (TAXES, FUEL, CURRENCY EXCHANGE, SUPPLIER POLICIES) MAY BE PASSED ON TO THE CLIENT UPON NOTIFICATION.
TRAVEL BIZDIVERSITY IS NOT RESPONSIBLE FOR:
LOSS OR THEFT OF PERSONAL BELONGINGS
ACCIDENTS OR INJURIES OCCURRING DURING ACTIVITIES OPERATED BY THIRD PARTIES
NATURAL DISASTERS OR FORCE MAJEURE EVENTS
FLIGHT CANCELLATIONS OR MODIFICATIONS
PRICES DO NOT INCLUDE (UNLESS EXPRESSLY STATED): TRAVEL EXPENSES TO/FROM THE DESTINATION, UNSPECIFIED MEALS, ALCOHOLIC BEVERAGES, OR SERVICES NOT DESCRIBED IN THE PACKAGE.
TRAVEL BIZDIVERSITY IS NOT LIABLE FOR ERRORS RESULTING FROM WEBSITE BROWSING FAILURES.
THE COMPANY MAY MODIFY ITINERARIES OR PROGRAMS DUE TO CIRCUMSTANCES BEYOND ITS CONTROL.
For the purposes of this contract, now and in the future, the company Travel Bizdiversity shall be referred to as “Travel Bizdiversity,” and the natural or legal person acquiring the offered services or experiences shall be referred to as “the Client.”
This contract is governed by the laws of the Republic of Colombia, and any dispute shall be resolved under its jurisdiction.
The Client declares that they are aware of and accept these terms and conditions upon contracting services, experiences, programs, events, or tourism products offered by Travel Bizdiversity.
The person making a reservation or booking represents all individuals included in the service, all of whom shall also be subject to these terms.
It is presumed that the Client is of legal age and possesses the legal capacity to enter into a contract.
Use of the website must be conducted responsibly, providing truthful and up-to-date information. Any misuse may result in the cancellation of services and financial liability.
Travel Bizdiversity is not responsible for the content of links to independent third-party websites.
Modifications are subject to availability and supplier policies.
Additional costs will be borne by the client.
Coupons are personal and non-transferable, and apply under specific conditions defined by Travel Bizdiversity. Their use is subject to validity and availability, and they will expire without the possibility of reassignment..
• Third-party payments are not accepted.
• Visa, Mastercard, and American Express cards are accepted.
• A 5% surcharge may apply for credit card use.
• Documentation may be requested for fraud prevention purposes.
• Administrative fees are non-refundable.
• Checks are not accepted.
The client must provide at least two (2) hours’ notice for cancellations regarding local services.
The provisions of Law 300 of 1996 (General Tourism Law) apply. In the event of a no-show, up to 40% of the total value or the deposit received may be retained.
For personalized experiences, corporate events, or international programs, the specific policies outlined in each quote will apply.
The client must disclose any relevant medical conditions that may affect their participation in the experiences.
It is recommended to purchase domestic or international travel insurance, depending on the destination.
ENSURING TRAVEL DIVERSITY:
Advance planning and organization of experiences.
Partnerships with responsible local operators.
Replacement of guides or suppliers in cases of force majeure.
Adherence to standards of quality, inclusion, and respect.
Alternative transportation when necessary.
TRAVEL BIZDIVERSITY PROMOTES A TOURISM MODEL THAT IS:
ENVIRONMENTALLY RESPONSIBLE
• RESPECTFUL OF LOCAL CULTURES
• INCLUSIVE AND FREE FROM DISCRIMINATION
• FOCUSED ON DIVERSITY, EQUITY, AND SOCIAL IMPACT
THE COMPANY IMPLEMENTS BEST PRACTICES REGARDING SUSTAINABILITY, COMMUNITY SUPPORT, THE STRENGTHENING OF LOCAL ECONOMIES, AND THE PROMOTION OF RESPECT AMONG INDIVIDUALS, REGARDLESS OF GENDER, SEXUAL ORIENTATION, RACE, CREED, OR SOCIAL STATUS.
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At Travel Biodiversity we continue to grow and reaffirm our commitment to offering unique, authentic and memorable travel experiences.
Reservation@Bizdiversity.net
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